We process orders quickly to ensure fast delivery, so we’re unable to modify or cancel your online order.

Contact our customer support team immediately. If your order hasn’t shipped, we can update the address. Once shipped, we’re unable to reroute packages.

Yes. You’ll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched. If you haven't received this please contact us

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Be sure to include clear photos of the products received, the packaging as it arrived, and the shipping label. This will help us resolve the issue quickly for you.

Orders are typically dispatched within 1 - 3 business days. Shipping times vary by location. At checkout you can see options for your location.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Yes, we ship to select international destinations. Shipping times and customs fees vary by country.

International customers are responsible for customs fees, duties, or taxes upon delivery. These charges are determined by your local customs office.

Once your order ships, you’ll receive a tracking link via email. If you haven't received this please let us know and we can send you the link.

First, check with neighbours and any safe spaces. If you still can’t locate it, contact us within 5 days of the marked delivery date so we can assist.

We accept returns within 30 days of delivery. Products must be unopened and in their original packaging.

Due to hygiene and safety standards, we cannot accept returns on opened or used hair care products unless they arrived damaged or defective.

On the tracking email, you will have a return option. If you can not find this pease contact our customer service team with your order number and reason for return. We’ll provide return instructions.

If you need to return an item, the cost of shipping sits with you. We recommend using a tracked service for peace of mind. Until your return reaches us safely, it remains your responsibility. We are unable to issue refunds for items that are lost in transit.

Refunds are processed within 5–10 business days after we receive and inspect the returned item. Funds will be returned to your original payment method.

We do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order

Yes, Reset uses low pH proteins and glyoxylic acid to permanently repair and make hair straighter for up to four months.

Hydrolysed Vegetable Proteins, Glycerin, Soybean, Palm & Rice Extracts, Vegan Keratin Amino Acids & Carbocysteine, Glyoxyloyl and Glyoxylic Acid, Carob Bean Extract, Amaranth (Velvet Flower), Fabriq African & Amazonian Botanicals

low Ph proteins with Glyoxyloyl and Glyoxylic Acid.

You can colour 2 days before or after a Reset treatment.

Yes.

Reset interupts the magnetic attraction of the hair's salt bonds within the cortex. The combination of moisturising and strengthening treatments rebuilds the cuticle layers.

1.5-2.0

Reset lasts up to four months, but can be reapplied after 30 days if required.

All

Yes

Yes

We recommend from £180 for short hair, from £240 for medium length or course hair and from £300 for long hair, but it is up to each individual business to create their price structure

Fabriq's Build, Hydrate, Safe and Soothe ranges have been developed to maximise the performance and longevity of Fabriq treatments and are free of sulphates and sodium chloride (salt).

Yes, Fabriq's Build, Hydrate, Safe and Soothe ranges have been developed to maximise the performance and longevity of Fabriq treatments and are free of sulphates and sodium chloride (salt).

Heat-activated Hydrolysed vegetable proteins

Yes

The Hydrolysed vegetable proteins are paired with silicon compounds to deliver 30 days repair, strength, softness and shine.

Yes

Quick Fix can be applied directly after any colour

30 days

No

Yes, Quick Fix re-energises curls

We recommend from £30 for Quick Fix and from £40 for Quick Fix plus, but it is up to each individual business to create their price structure

Fabriq's Build, Hydrate, Safe and Soothe ranges have been developed to maximise the performance and longevity of Fabriq treatments and are free of sulphates and sodium chloride (salt).

No, Fabriq products are exclusively available through our website and our network of salon partners.We believe in the importance of preserving the exclusivity and empowerment of professional hairdressers. By exclusively selling through salons, we can maintain the integrity of our brand and ensure that every purchase supports the expertise and dedication of the professionals who use our products.

We have a Free comprehensive online training program, with certification

Yes, click this link

Many of our Distributors offer in-salon and in-academy training, please register with us so we can put you in contact with them.